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Purchase and Refund Policy

Last updated: November 4, 2021

Our goal is to make your purchasing experience easy and efficient. The following policy is designed to ensure your understanding of the purchase process on our Sites and mobile applications, including without limitation www.myfansandme.com (collectively, the “Site”).  This Purchase Policy applies to any purchases on our Site made on or after January 1, 2021, including any reaction requests, other requests, shout-outs, or custom requests. Please also review our Terms of Use, which govern your use of our Site and your purchases. If you have any questions, please contact us.


All prices are stated in U.S. Dollars. 

For content creators, the Site currently operates in USD, so content creators from outside the USA will need to price and take payments in USD, after which Stripe (payment processor) will do the conversion from USD to their country’s currency when a payout is made to them.

Payment Methods

The Site accepts all major credit cards. This site uses Stripe as our payment processing method.

Who You Are Buying From 

The Site acts as a platform for content creators to sell requests, shout-outs, and custom requests to the general public, fans, followers, and subscribers.  You are purchasing reaction requests, shout-outs, or custom requests from a content creator who is a member of this Site.  When you make a purchase from a content creator, the content creator receives your payment less a small payment processing fee and a small percentage fee that goes to the Site.  

Pricing and Availability

Each content creator sets their own prices and availability individually. Content creators reserve the right to change the pricing and availability of their requests, shout-outs, and other custom items at any time. 

When Placing an Order

When purchasing a request or shout-out, please be specific with the details of request, such as the artist’s name, official video, live version, which live version, link to video, etc. For shout-outs, please state the person’s name to be shouted out, the purpose of the shout-out (birthday, anniversary, etc.), and a brief bit of info about the person being shouted out.

Order Confirmation

Your order is confirmed when you receive a confirmation e-mail that you just purchased a request and that the content creator has been informed of this purchase.

If you do not receive a confirmation e-mail after submitting payment, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm, by contacting the Site, whether or not your order has been placed. Only you may be aware of any problems that may have occurred during the purchase process. We will not be responsible for losses if you assume that an order was not placed because you failed to receive confirmation.  

If you did not receive an e-mail confirming your purchase (check your spam folder please!), NEVER make an assumption about the status of your order because you have not been contacted by us. Orders will not be refunded due to problems with receipt of emails. Contact us if there are any questions or concerns about your order.

Amount of Requests or Shout-outs Available for Purchase

Each content creator on the Site determines their own number of requests, shout-outs, and custom requests to make available for purchase at a time until those items are “Sold Out.”  Once they begin to fulfill those orders, they can then “re-set” the number of requests, shout-outs, and custom requests to make available again.  

Depending on each individual content creator’s preference, there may be a limitation on how many requests, shout-outs, or custom requests one person is able to purchase at each “re-set.” For example, if the content creator makes 5 reaction video requests available for purchase and someone buys one, that person won’t be able to purchase again until the content creator “re-sets” again.

No-Refunds Policy

All sales are final, no refunds, no exceptions.

Purchasers agree to purchase at their own risk, as any purchased video can and may be blocked or taken down at any time due to copyright and/or other issues.  All sales are final and no refunds are required to be given, even if the purchased video is blocked or taken down. 

If a purchased video is blocked or taken down, the content creator is under no obligation to replace this video, as all sales are final/no refunds, and the purchaser has agreed to purchase at their own risk. The content creator may or may not choose to create an “opinion” video of the video that was blocked or taken down but, again, creators are under no obligation to do so.

Finished Product
No refunds will be issued if the purchaser doesn’t like the content creator’s final product. Most content creators take time and great effort to assure the best possible results to their customers. Even so, some customers may not like the final product. While this is unfortunate, the content creator did put in the time and work necessary to watch, react to, and edit their video, all with the customer’s satisfaction in mind. Overall, most content creators strive to deliver the best work possible with the hope that supportive fans who purchase requests will ultimately be satisfied and happy with the finished product.

Request Something New
Please DO NOT ORDER anything that this content creator has already done in the past. The request will not get done and because all sales are final, you will not receive a refund; however, you may submit a second and third alternative with your order, understanding that only ONE request will be done. Visit the content creator’s website, YouTube channel, and social media sites to be sure your request is a NEW one that has never been done before by this content creator. This will prevent any inconveniences for you and everyone involved.

For Fan Entertainment Purposes Only

The objective of this platform is for fans and subscribers to purchase requests and shout-outs from their favorite content creators for entertainment purposes. This platform is not for artists to buy requests of their own work as a means of self-promotion. Content Creators, using their best judgment, reserve the right to reject these types of requests and shout-outs without refund.

This is NOT an “a d u l t site”. Do not request any n u d i t y, X – rated content, or any other “a d u l t” content. A d u l t content and n u d i t y, l e w d content, and p o r n of any type is strictly prohibited everywhere on this site.